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《企業流程設計與風險管理》

日期:2009年04月09日

<div style="line-height: normal"><b><font size="6"><a ><span style="font-size: 16pt">《企業流程設計與風險管理》</span></a></font></b></div> <div style="margin: 0cm 0cm 0pt 24.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><b><span style="font-size: 12pt; color: black; line-height: 150%">名稱</span></b><b><span style="font-size: 12pt; color: black; line-height: 150%">2</span></b><b><span style="font-size: 12pt; color: black; line-height: 150%">:企業管控與風險防范</span></b></div> <div style="margin: 0cm 0cm 0pt 24.2pt; line-height: 150%" align="left"><b>&nbsp;</b></div> <div style="margin: 0cm 0cm 0pt 24.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">l</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">課程背景:</span></b></div> <div style="line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">西方金融風暴嚴重沖擊資本市場,將對中國企業產生重大影響。企業內部控制的缺失是導致企業鋌而走險,經營失敗的主要原因。</span></div> <div style="line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">如何建立有效的企業管控和風險防范體系?</span></div> <div style="line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">如何確保企業運營的可靠和安全?</span></div> <div style="line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">如何確保企業經營的效率和效果?</span></div> <div style="line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">如何保證企業資產的安全?</span><span style="font-size: 12pt; color: black; line-height: 150%">&hellip; &hellip;</span><span style="font-size: 12pt; color: black; line-height: 150%">企業面臨這些實際問題,究竟該怎么辦?</span></div> <div style="line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">唯一的辦法就是建立有效的內部控制體系。但什么是有效的內部控制體系,如何評價和改進企業的內部控制制度,這已成為企業可持續發展的關鍵。</span></div> <div style="line-height: 150%" align="left">&nbsp;</div> <div style="margin: 0cm 0cm 0pt 24.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">l</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">培訓收益:</span></b></div> <div style="line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">通過對世界</span><span style="font-size: 12pt; color: black; line-height: 150%">500</span><span style="font-size: 12pt; color: black; line-height: 150%">強企業內部控制制度的案例分析,幫助學員建立對內部控制制度完整而系統的認識;</span></div> <div style="line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">提升企業對內部控制自我評估的能力,建立有效的管控體系;</span></div> <div style="line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">結合企業的自身狀況設計控制要點,并建立適合企業自身情況的內部控制系統。</span></div> <div style="text-indent: 12pt; line-height: 150%" align="left">&nbsp;</div> <div style="margin: 0cm 0cm 0pt 24.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">l</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">本課程探討和解決的主要問題:</span></b></div> <div style="margin: 0cm 0cm 0pt 42.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">1.</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">企業經營中常遇到的風險類型?如何分析企業風險?</span></div> <div style="margin: 0cm 0cm 0pt 42.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">2.</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">企業內部控制制度的基本框架?</span></div> <div style="margin: 0cm 0cm 0pt 42.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">3.</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">內部控制制度的關鍵要素?如何制定各種內部控制制度?</span></div> <div style="margin: 0cm 0cm 0pt 42.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">4.</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">如何制定企業業務流程?</span></div> <div style="margin: 0cm 0cm 0pt 42.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">5.</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">企業內部審計的職責?如何進行內部審計?</span></div> <div style="margin: 0cm 0cm 0pt 42.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">6.</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">如何進行職責分離控制?如何對內部控制制度進行定期的評估和改進?</span></div> <div style="margin: 0cm 0cm 0pt 42.2pt; line-height: 150%" align="left">&nbsp;</div> <div style="margin: 0cm 0cm 0pt 24.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">l</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">培訓對象:</span></b></div> <div style="text-indent: 24pt; line-height: 150%" align="left"><span style="font-size: 12pt; color: #555555; line-height: 150%">CEO</span><span style="font-size: 12pt; color: #555555; line-height: 150%">、</span><span style="font-size: 12pt; color: #555555; line-height: 150%">COO</span><span style="font-size: 12pt; color: #555555; line-height: 150%">、</span><span style="font-size: 12pt; color: #555555; line-height: 150%">CFO</span><span style="font-size: 12pt; color: #555555; line-height: 150%">、人力資源總監、</span><span style="font-size: 12pt; color: black; line-height: 150%">財務總監、營銷總監、采購總監、生產總監、質量總監等企業經營管理人員</span></div> <div style="text-indent: 24pt; line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">負責內部控制和內部審計部門的經理、主管和其他管理人員</span></div> <div style="text-indent: 24pt; line-height: 150%" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">其他財務職能部門(會計、信用控制、資金管理等)的經理和管理人員</span></div> <div style="line-height: 150%" align="left">&nbsp;</div> <div style="margin: 0cm 0cm 0pt 24.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">l</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">講師介紹:</span></b></div> <div style="text-indent: 24.1pt; line-height: 15pt; text-align: left" align="left"><b><span style="font-size: 12pt; color: black">肖老師,</span></b><span style="font-size: 12pt; color: black">10</span><span style="font-size: 12pt; color: black">年外企財務(其中:</span><span style="font-size: 12pt; color: black">7</span><span style="font-size: 12pt; color: black">年</span><span style="font-size: 12pt; color: black">IBM</span><span style="font-size: 12pt; color: black">工廠財務管理經驗)</span><span style="font-size: 12pt; color: black">+5</span><span style="font-size: 12pt; color: black">年中央企業管理經歷;《財務經理人》</span><span style="font-size: 12pt; color: black">網(</span><span style="font-size: 12pt; color: black"> www.ecfo.com.cn </span><span style="font-size: 12pt; color: black">)創建者之一;中國《財務技術》研究中心</span><span style="font-size: 12pt; color: black">發起者之一;中國人民大學財政金融學院</span><span style="font-size: 12pt; color: black">特聘講師;清華大學財務總監班</span><span style="font-size: 12pt; color: black">特邀講師;《首席財務官》雜志</span><span style="font-size: 12pt; color: black">&nbsp;</span><span style="font-size: 12pt; color: black">專家顧問。肖老師作為中國大陸第一代職業高級財務經理人,經世界頂級跨國企業多年的歷練,積累了豐富的企業管理實踐經驗,在企業財務戰略、財務管理、財務技術方面均有非常深厚的造詣,是一位卓有成就的財務管理專家。他曾經服務過的客戶有</span><span style="font-size: 12pt; color: black">IBM(</span><span style="font-size: 12pt; color: black">中國</span><span style="font-size: 12pt; color: black">)</span><span style="font-size: 12pt; color: black">有限公司、</span><span style="font-size: 12pt; color: black">NOKIA(</span><span style="font-size: 12pt; color: black">中國</span><span style="font-size: 12pt; color: black">)</span><span style="font-size: 12pt; color: black">有限公司、美的集團、三一重工、中國兵工集團、蘇州泰科電子、中信建投、工行、建行、中聯重科、長虹佳華、航星機器、愛立信中國學院、中國移動、山河智能等。</span></div> <div style="line-height: 16pt" align="left"><b><span style="font-size: 12pt; color: black">授課風格:</span></b><span style="font-size: 12pt; color: black">肖老師能巧妙地融合中、西方管理文化,將理論、實踐和趣味相結合,講解深入淺出;他采用體驗、參與、訓練、講評、互動式的教學方法,運用一系列先進的財務管理方法、技術和操作工具,結合學員的問題進行分析與解答,幫助學員迅速提高管理技能和管理水平,為企業創造價值,得到了眾多企業及學員的認可和好評。</span></div> <div style="line-height: 16pt" align="left"><b>&nbsp;</b></div> <div style="margin: 0cm 0cm 0pt 24.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">l</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">課程大綱:</span></b></div> <div style="line-height: 150%" align="left"><b><span style="font-size: 12pt; color: black; line-height: 150%">課程導入:背景案例</span></b></div> <div style="line-height: 150%" align="left"><b><span style="font-size: 12pt; color: black; line-height: 150%">業務控制的</span></b><b><span style="font-size: 12pt; color: black; line-height: 150%">&ldquo;</span></b><b><span style="font-size: 12pt; color: red; line-height: 150%">PROCESS</span></b><b><span style="font-size: 12pt; color: red; line-height: 150%">(流程)</span></b><b><span style="font-size: 12pt; color: black; line-height: 150%">&rdquo;</span></b><b><span style="font-size: 12pt; color: black; line-height: 150%">體系:</span></b></div> <div style="line-height: 150%" align="left"><b><span style="font-size: 12pt; color: red; line-height: 150%">P</span></b><span style="font-size: 12pt; color: black; line-height: 150%">urpose of business control</span><span style="font-size: 12pt; color: black; line-height: 150%">:<b>業務控制的目的</b></span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">成長中的企業面臨的四個結構性問題;</span></div> <div style="margin: 0cm 0cm 0pt 66.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&Oslash;</span>&nbsp;<span style="font-size: 12pt; color: black; line-height: 150%">案例:微觀管理的困境</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">管理故事</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">為什么需要控制</span><span style="font-size: 12pt; color: black; line-height: 150%">?</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">控制的目的;</span></div> <div style="line-height: 150%" align="left"><b><span style="font-size: 12pt; color: red; line-height: 150%">R</span></b><span style="font-size: 12pt; color: black; line-height: 150%">isk analysis & acceptence</span><span style="font-size: 12pt; color: black; line-height: 150%">:<b>風險分析和風險接受</b></span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">典型危機案例分析</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">企業常見的風險類型;</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">內部控制的基本理論和實踐;</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">風險管理模式;</span></div> <div style="margin: 0cm 0cm 0pt 66.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&Oslash;</span>&nbsp;<span style="font-size: 12pt; color: black; line-height: 150%">案例分享:</span><span style="font-size: 12pt; color: black; line-height: 150%">IBM</span><span style="font-size: 12pt; color: black; line-height: 150%">公司財務面對的風險</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">如何防范常見的舞弊;</span></div> <div style="margin: 0cm 0cm 0pt 66.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&Oslash;</span>&nbsp;<span style="font-size: 12pt; color: black; line-height: 150%">案例分析:材料采購過程的風險分析</span></div> <div style="line-height: 150%" align="left"><b><span style="font-size: 12pt; color: red; line-height: 150%">O</span></b><span style="font-size: 12pt; color: black; line-height: 150%">peration procedure structure</span><span style="font-size: 12pt; color: black; line-height: 150%">:<b>公司運作流程體系</b></span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">企業運作的本質;</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">內部控制的制度的基本框架;</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">財務流程體系框架</span><span style="font-size: 12pt; color: black; line-height: 150%">&mdash;&mdash;</span><span style="font-size: 12pt; color: black; line-height: 150%">SPPIR</span><span style="font-size: 12pt; color: black; line-height: 150%">體系</span></div> <div style="margin: 0cm 0cm 0pt 66.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&Oslash;</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">案例分享:</span></b><span style="font-size: 12pt; color: black; line-height: 150%">IBM</span><span style="font-size: 12pt; color: black; line-height: 150%">流程管理規定</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">主要業務控制問題列舉:銷售、采購、資產等</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">生產流程概述</span><span style="font-size: 12pt; color: black; line-height: 150%">&mdash;&mdash;</span><span style="font-size: 12pt; color: black; line-height: 150%">運用</span><span style="font-size: 12pt; color: black; line-height: 150%">&ldquo;</span><span style="font-size: 12pt; color: black; line-height: 150%">5M1E</span><span style="font-size: 12pt; color: black; line-height: 150%">&rdquo;</span><span style="font-size: 12pt; color: black; line-height: 150%">原則;</span></div> <div style="margin: 0cm 0cm 0pt 66.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&Oslash;</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">討論:</span></b><span style="font-size: 12pt; color: black; line-height: 150%">銷售業務流程</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">銷售環節關鍵流程;</span></div> <div style="margin: 0cm 0cm 0pt 66.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&Oslash;</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">案例分享</span></b></div> <div style="line-height: 150%" align="left"><b><span style="font-size: 12pt; color: red; line-height: 150%">C</span></b><span style="font-size: 12pt; color: black; line-height: 150%">orporation &nbsp;review & audit</span><span style="font-size: 12pt; color: black; line-height: 150%">:<b>公司流程審核和審計</b></span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">什么事內部審計?</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">內部審計與外部審計的區別;</span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">公司審計的職責;</span></div> <div style="margin: 0cm 0cm 0pt 66.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&Oslash;</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">案例分享:</span></b><span style="font-size: 12pt; color: black; line-height: 150%">IBM</span><span style="font-size: 12pt; color: black; line-height: 150%">內部審計</span></div> <div style="margin: 0cm 0cm 0pt 66.2pt; text-indent: -21pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&Oslash;</span>&nbsp;<b><span style="font-size: 12pt; color: black; line-height: 150%">問題:</span></b><span style="font-size: 12pt; color: black; line-height: 150%">流程為什么執行難?</span></div> <div style="line-height: 150%" align="left"><b><span style="font-size: 12pt; color: red; line-height: 150%">E</span></b><span style="font-size: 12pt; color: black; line-height: 150%">lements of business control</span><span style="font-size: 12pt; color: black; line-height: 150%">:<b>內部控制關鍵要素</b></span></div> <div style="margin: 0cm 0cm 0pt 63.2pt; text-indent: -18pt; line-height: 150%; text-align: left" align="left"><span style="font-size: 12pt; color: black; line-height: 150%">&bull;</span><span style="font-size: 7pt; color: black; line-height: 150%">&nbsp;&nbsp;&nbsp; </span><span style="font-size: 12pt; color: black; line-height: 150%">企業價值鏈與流程管理的關系;</span></div>

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